Frequently asked questions from passengers at Ezeiza Airport

The Shuttle Manuel Tienda León express service and vans for small groups or families represent the best value for money to connect the airport with the Madero Terminal in downtown Buenos Aires. Minibuses depart every 60 minutes from 6:00 am to 10:00 pm, and the estimated travel time is 50 minutes. Inquiries can be made via WhatsApp (+54 9 11 5450 9599) or by calling 0 810 888 5366 / +54 11 4314 3636 / 4315 5115. Neo Traslados is another alternative with buses for individuals or private services for groups.

If you request an Uber, you should wait for it in the parking area and coordinate a meeting point with the driver through the app, as the passenger pick-up and drop-off area near the terminal entrances is exclusive for taxis and remises.

For Cabify, the waiting area is outside the main exits of the international and domestic arrivals terminals. The estimated fare between Buenos Aires city center and the airport is between USD 15.00 and USD 18.00.

Several options are available to travel between Ezeiza and Aeroparque airports:

• Manuel Tienda León: A reliable and punctual service, though some users mention that schedules might not be flexible.
• NEO Transfers: An economical option with onboard Wi-Fi, though waiting times might be longer if the bus is not full.
• Taxis and remises: Quick but more expensive options; it is advisable to check fares before boarding.

Ezeiza Airport offers Argentine citizens the possibility of using the Instant Passport service in case of emergencies through an exclusive Renaper (National Registry of Persons) stand located in the international departures terminal.

How long does it take: The process takes 15 minutes. With this instant modality, delivery will occur within 2 to 6 hours. Issuance is subject to document verification and approval of external controls.

Hours: The service office at Ezeiza Airport is available 24 hours a day.

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At the moment, there are no stores offering this service at Ezeiza Airport. However, you can purchase an eSIM online if your phone model is compatible. See plans for Argentina. Get a 5% discount using the code MUNDO.

Although Ezeiza Airport does not offer a wide range of entertainment services, it provides a good variety of dining options (cafes, fast food outlets, and traditional Argentine cuisine), as well as regional shops and duty-free stores. Many of these establishments remain open overnight. Additionally, there is free Wi-Fi access and several VIP lounges to make your wait more comfortable.

The airport provides locker services for storing your luggage. The lockers can accommodate luggage up to 120 liters, 2 carry-ons, or a suitcase weighing up to 35 kg. The dimensions of the lockers are: 48cm x 31cm x 75-83cm.

At the intersection of the International Arrivals Terminal and the Domestic Arrivals Terminal, you will find private cabins from Mypod, which can be booked for 3, 6, or 12 hours. The cabins offer privacy, personalized lighting, power outlets, USB ports, and Wi-Fi. Additional amenities include self-managed lockers, showers, private dressing rooms, and coworking spaces.

Nearby options include Rozas Apart, Ezeiza Bed and Breakfast, Posada de las Águilas Hotel Boutique, Bernie's Bed & Breakfast, and Sol y Luna B&B. FIND A HOTEL

Additionally, Ezeiza's VIP lounges offer comfortable and private spaces for your stay. Some are available 24/7.

If you lose documents or belongings in the terminals or parking areas, contact the Airport Security Police (PSA) Lost and Found office: Phone: +54 11 5193 0200 ext. 11025; Email: [email protected]. Available 24/7.

If your luggage or personal items were lost during the trip, you should contact your airline.

Currently, Ezeiza Airport does not offer currency exchange services or banking facilities beyond ATMs.

Before leaving the country, Argentine residents must declare valuable items manufactured abroad to avoid paying taxes on them upon return. For more information, visit the AFIP website.

The Waiting Area, located within parking lot E4, offers 1 hour of free parking. This area includes outdoor spaces, restrooms, dining options, and flight status screens.

For longer waits, you will need to use one of the paid parking lots. To see rates and get more information, visit HERE.

Foreign passengers can request a VAT refund for purchases of nationally produced goods made in stores participating in this system. At Ezeiza Airport, Global Blue manages this process. Their offices are located on the first floor and the boarding area of the International Arrivals Terminal, in the Domestic Arrivals Terminal, and in the pre-boarding area near Gate 16. Open from 8:00 am to 11:00 pm.

The airport offers a variety of restaurants, cafes, and fast-food outlets. Some popular options include Brioche Dorée for breakfasts and snacks, La Vaca with a more complete and economical menu, and Havanna for enjoying the traditional Argentine coffee.

While some reviews praise the service, others note that prices are high and some offerings may not meet expectations. The quality of coffee, for example, varies depending on the establishment.

Ezeiza has several VIP lounges, including the Salón Cóndor, Aeropuertos VIP Club, and Admirals Club. These lounges provide comfortable spaces with snacks and beverages, though the quality and variety of services may vary.

Some, such as the Aeropuertos VIP Club, require prior reservations. If you are flying business class or hold credit cards with lounge access benefits, you can use them at no additional cost.

The duty-free shop at Ezeiza offers a wide variety of products such as perfumes, beverages, and chocolates. However, many passengers note that prices tend to be higher compared to similar stores abroad.

There are also reports of long queues at checkouts and some inconsistencies in promotions and prices. It is advisable to plan purchases in advance to avoid long waits.

The airport hosts offices for companies like Alamo, Avis, and Europcar, among others. While they offer vehicles in good condition, some passengers have reported issues such as unclear additional charges or problems with toll devices.

It is crucial to review the contract and terms before signing.

Ezeiza has an accompaniment program for passengers with reduced mobility, which has been praised by travelers. This service can include wheelchair transport, assistance during check-in and boarding, and personalized guidance.

It is ideal for senior passengers or people with reduced mobility who may need support up to their boarding gate. Families with small children requiring help with luggage and formalities. First-time travelers unfamiliar with airport processes. Business travelers seeking to streamline procedures and minimize waiting times.

How it works: When booking this service, a trained assistant will meet you at a prearranged meeting point. The assistant will guide you through check-in, security, immigration, and to your boarding gate. For arrivals, the staff will assist with baggage collection, customs clearance, and arranging transportation if necessary.

Where to book it: This service can be booked directly with specialized companies like Aeropuertos VIP Club, or through certain airlines that offer it as part of their premium packages.

Approximate cost: Prices vary based on the level of assistance required and any additional services. Generally, the cost ranges between 70 and 150 USD, depending on the chosen package.

It is recommended to inform the airline of your special needs when booking your flight.

Ezeiza provides free Wi-Fi service throughout all terminals. However, some users report that the connection can be slow or unstable in crowded areas.

If you need a more reliable connection, consider accessing the VIP lounges, which usually offer better Wi-Fi quality.

Security and immigration processes are generally efficient at Ezeiza, but delays can occur during peak hours. It is advisable to arrive with sufficient time, especially for international flights.

To speed up the process, use the express immigration machines available in the terminal.