Frequently asked questions from passengers at Ezeiza Airport

The express service of Manuel Tienda León and small vans for groups or families offer the best value to connect the airport with the Obelisco Terminal in downtown Buenos Aires. Minibuses depart every 45 minutes from 6:00 am to 10:30 pm, and the estimated travel time is 1 hour. Inquiries can be made via WhatsApp (+54 9 11 5450 9599) or by calling 0 810 888 5366. Neo Traslados is another option with buses for individuals or private group services.

If you request an Uber, you must wait in the parking area and coordinate a meeting point with the driver through the app, since the pickup and drop-off area near the terminal entrances is reserved for taxis and remises.

For Cabify, the waiting area is located outside the main exits of the international and domestic arrivals terminals. The estimated fare between downtown Buenos Aires and the airport is between USD15.00 and USD18.00.

Several options are available to travel between Ezeiza and Aeroparque airports:

• Manuel Tienda León: A reliable and punctual service, although some users mention the schedule might not be flexible.
• Neo Traslados: A budget-friendly option with onboard Wi-Fi, though wait times may be longer if the bus is not full.
• Taxis and remises: Fast but more expensive options; it’s advisable to check the fare before boarding.

Ezeiza Airport offers Argentine citizens the option to use the Instant Passport service in case of emergency through an exclusive Renaper (National Registry of Persons) booth located in the international departures terminal.

How long does it take? The process takes 15 minutes. With this instant method, delivery will occur between 2 and 6 hours. Issuance is subject to document verification and external control approval.

Hours: The service office at Ezeiza Airport is open 24 hours a day.

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Currently, there are no shops offering this service at Ezeiza Airport. However, you can buy an eSIM online if your phone model is compatible. See plans for Argentina. Get 5% off using the code MUNDO.

While Ezeiza Airport does not offer a wide range of entertainment, it has a good variety of food options (cafés, fast food, and traditional Argentine cuisine), as well as local and duty-free shops. Many of these remain open overnight. Additionally, free Wi-Fi access and several VIP lounges are available to make your wait more comfortable.

Yes, the airport has an official luggage storage service located in the International Arrivals Terminal (public area, opposite gate H). It operates daily from 6:00 AM to 10:00 PM. It offers self-service lockers that are booked and paid for online via the official airport website, as well as a counter for larger items. The lockers have a capacity of up to 120 liters (46cm x 90cm x 75cm). There are also other alternatives such as My Pod Capsule on the airport grounds and services like Qeepl in the city.

At the intersection of the International Arrivals Terminal and the Domestic Arrivals Terminal, you will find private Mypod cabins, which can be booked for 3, 6, or 12 hours. The cabins offer privacy, personalized lighting, power outlets, USB ports, and Wi-Fi. Additional services include self-service lockers, showers, private changing rooms, and coworking spaces.

Nearby options include Rozas Apart, EZE Inn Boutique Hotel, Ezeiza Bed and Breakfast, Gugasuites, and Posada de las Águilas Hotel Boutique. FIND A HOTEL

Additionally, the VIP lounges at Ezeiza offer comfortable and private spaces for your stay. Some are available 24/7.

If you lose documents or belongings in the terminals or parking areas, contact the Lost and Found Office of the Airport Security Police (PSA). Phone: +54 11 5193 0200 ext. 11013; email: [email protected]. Available 24/7.

If your luggage or personal items were lost during the flight, you must contact your airline.

In addition to ATMs, you’ll find currency exchange offices operated by Sur Finanzas in check-in area C and the international arrivals area. They are open 24 hours a day.

Before leaving the country, Argentine residents must declare valuable foreign-made items to avoid paying taxes on them upon return. For more information, visit the ARCA website.

The Waiting Area, located within parking lot E4, offers 1 hour of free parking. This area includes outdoor spaces, restrooms, dining options, and screens with flight status information.

For longer waits, you’ll need to use one of the paid parking lots. To see rates and get more information, click HERE.

Foreign passengers can request a VAT refund for purchases of domestically produced goods made at stores participating in the system. At Ezeiza Airport, Global Blue handles this process. Their offices are located on the first floor and in the boarding area of the International Arrivals Terminal, in the Domestic Arrivals Terminal, and in the pre-boarding area near gate 16. Open from 8:00 am to 11:00 pm.

The airport offers a variety of restaurants, cafés, and fast-food outlets. Popular options include Brioche Dorée for breakfast and snacks, La Vaca with a more complete and affordable menu, and Havanna for enjoying traditional Argentine coffee.

While some reviews praise the service, others mention high prices and that some offerings may not meet expectations. Coffee quality, for instance, varies depending on the establishment.

Ezeiza has several VIP lounges, including the Salón Cóndor, Aeropuertos VIP Club, and Admirals Club. These lounges offer comfortable spaces with snacks and drinks, although the quality and variety of services may vary.

Some, like Aeropuertos VIP Club, require prior reservations. If you’re flying business class or have credit cards with VIP lounge benefits, you may access them at no extra cost.

The duty-free shop at Ezeiza offers a wide range of products such as perfumes, beverages, and chocolates. However, many passengers report that prices tend to be higher compared to similar stores abroad.

There are also reports of long checkout lines and some inconsistencies in promotions and pricing. It’s advisable to plan your purchases in advance to avoid long waits.

The airport hosts offices for companies such as Alamo, Avis, and Europcar, among others. While they offer vehicles in good condition, some passengers have reported issues like unclear extra charges or problems with toll devices.

It’s essential to review the contract and terms before signing.

Ezeiza has an escort program for passengers with reduced mobility, which has been praised by travelers. This service can include wheelchair transportation, assistance during check-in and boarding, and personalized guidance.

It’s ideal for elderly passengers or those with limited mobility who may need support to their boarding gate, families with small children needing help with luggage and formalities, first-time travelers unfamiliar with airport processes, or business travelers seeking to streamline procedures and minimize wait times.

How it works: When booking this service, a trained assistant will meet you at a previously agreed-upon meeting point. The assistant will guide you through check-in, security, immigration, and to your boarding gate. For arrivals, staff will help with baggage claim, customs, and arranging transportation if needed.

Where to book: This service can be booked directly with specialized companies like Aeropuertos VIP Club, or through certain airlines that offer it as part of their premium packages.

Approximate cost: Prices vary based on the level of assistance required and any additional services. Generally, the cost ranges from USD70.00 to 150.00, depending on the package selected.

It is recommended to inform your airline of your special needs when booking your flight.

Ezeiza provides free Wi-Fi service throughout all terminals. However, some users report that the connection can be slow or unstable in crowded areas.

If you need a more reliable connection, consider accessing the VIP lounges, which generally offer better Wi-Fi quality.

Security and immigration processes are generally efficient at Ezeiza, but delays can occur during peak hours. It’s advisable to arrive with plenty of time, especially for international flights.

To speed up the process, use the express immigration machines available in the terminal.