Frequently asked questions from passengers at Ezeiza Airport
Answers to the most popular inquiries
What is the best transportation option between the airport and the city of Buenos Aires?
The Shuttle Manuel Tienda León express service and vans for small groups or families represent the best quality/price option to connect the airport with Terminal Madero in downtown Buenos Aires. Minibuses depart every 60 minutes from 6:00 am to 10:00 pm, with an estimated travel time of 50 minutes. Inquiries can be made via WhatsApp (+54 9 11 5450 9599) or by calling Tel 0 810 888 5366 / +54 11 4314 3636 / 4315 5115.
Where to wait for Uber or Cabify?
If you request an Uber, you should wait in the parking area and coordinate a meeting point with the driver through the app, as the passenger pick-up and drop-off area located next to the terminal entrances is exclusive for taxis and remises.
For Cabify, the waiting area is outside the main exits of the international and domestic arrival terminals.
The estimated fare between downtown Buenos Aires and the airport is between USD11.00 and USD13.00.
How to manage the Instant Passport?
Ezeiza Airport offers the possibility, for Argentine citizens, to use the Instant Passport service in case of emergency through an exclusive stand.
Processing time: The procedure takes 15 minutes. With this instant modality, delivery will be within 2 to 6 hours. Issuance is subject to documentation verification and approval of external controls.
Hours: The service office at Ezeiza Airport is available 24 hours a day. Necessary procedures can be done without a prior appointment. The procedure cost is AR$125000. Payment can only be made by card.
Is it possible to get a SIM card at the airport?
At the moment, there are no stores providing this service at Ezeiza Airport.
What to do in case of a long wait due to a flight connection or delay?
While Ezeiza Airport doesn't have a wide variety of entertainment services, it offers a good variety of dining options (cafés, fast food outlets, typical Argentine cuisine), as well as regional stores and duty-free shops. Several of these establishments remain open during the night. You also have free Wi-Fi access, along with various VIP lounges, where your wait will be more comfortable.
And if I want to rest or sleep, are there any hotels or rest areas?
There are no hotels within the airport premises, but you will find many nearby, such as Rozas Apart, Posada de las Águilas Hotel Boutique, Bernie's Bed & Breakfast, Sol y Luna B&B, Hostel Aeropuerto Ezeiza.
There are no designated rest areas either. You should use the VIP lounges, which offer more comfortable and private spaces for your stay.
What to do in case of loss of valuable items or luggage?
In case of losing documentation or belongings in the terminals or parking areas, you should contact the Airport Security Police (PSA), at the lost and found area: Tel +54 11 5193 0200 ext. 11025; e-mail: [email protected]. Available every day, 24 hours a day.
If your luggage or personal effects are lost during the trip, you should inquire with your airline.
Are there currency exchange and banking services?
You'll find Banco de la Nación Argentina counters in the international arrivals terminal, where you can exchange currencies. The service is available 24 hours a day.
Do I need to declare my luggage?
Before leaving the country, Argentine resident passengers must declare foreign-made valuables to avoid, upon their return, paying taxes on consumer goods. For more information, visit the AFIP website.
Is there any free parking area at Ezeiza Airport?
The Waiting Area, located within parking E4, offers 1 hour of free parking. The area features outdoor spaces, restrooms, dining options and flight status screens.
For longer waits, you should use one of the paid parking lots. To see the rates and get more information, click HERE.
How to get VAT refund?
Foreign passengers can request a VAT refund for purchases of domestically produced goods made in the country at stores participating in this system. At Ezeiza Airport, Global Blue handles this process. You can find their offices on the first floor and in the Departures Hall of the international arrivals terminal, in the domestic arrivals terminal, and in the pre-boarding area, gate 16. Available from 8:00 am to 11:00 pm.