Special passengers

Facilities for passengers requiring special assistance

The airport offers a variety of services and amenities for all passengers to enjoy their stay.

People with ASD (Autism Spectrum Disorder)

Since 2019, Aeropuertos Argentina 2000, concessionaire of Ezeiza Airport, has been working together with Fundación Brincar through an attention protocol so that passengers framed within the Autism Spectrum Condition can live a better experience.

The protocol is a priority coordination procedure for passenger care, including airport operators, government agencies, security companies and airlines. In this way, the passenger and his family group have priority of passage in the different instances of the journey to the aircraft.

To enjoy this service, you must first complete the assistance request form 48 hours in advance. Once this is done, you will receive an e-mail with the registration of the request. It is also important that you notify the airline that issued your ticket.

In addition, the following guides are available for viewing and downloading to make your passage through the airport easier:
- Domestic arrivals
- Domestic departures
- International arrivals
- International departures

You can approach the customer service desks at the airport, where, by presenting your disability certificate to the staff, you will receive a gift kit and identification, and they will advise you on how to have the best experience.

Deaf People

Sign Language with Fundación SEA

Come to the customer service center of Aeropuertos Argentina 2000, where staff trained in sign language will be waiting for you to guide you in the queries you wish to make.

People with reduced mobility

The airport has trained collaborators together with the ALPI civil association.

At the customer service desk, you can request wheelchairs for use in public areas.

People with Down syndrome

The airport staff works with Fundación ASDRA in their training.

Go to the customer service center, where trained staff will be waiting to guide you in any questions you may have.

If you have any doubts regarding the above mentioned cases, as well as for pregnant women, elderly people, passengers with pets or minors traveling alone, contact your airline for further details, required documentation and travel coordination at least 48 hours before your flight.