Special Passengers

Facilities for passengers needing special assistance. What users say.

Ezeiza International Airport offers a range of services designed to ensure a comfortable and inclusive experience for all travelers. From individuals with reduced mobility to pregnant women, the airport aims to meet the needs of each passenger with empathy and professionalism.

Passengers with ASD (Autism Spectrum Disorder)

Since 2019, Aeropuertos Argentina 2000, the concessionaire of Ezeiza Airport, has collaborated with the Fundación Brincar through a care protocol to improve the experience of passengers within the Autism Spectrum Disorder framework.

The protocol coordinates priority care procedures involving airport operators, government agencies, security companies, and airlines. This ensures that the passenger and their family group have priority throughout their journey to the aircraft.

To access this service, you must first complete the assistance request form 48 hours in advance. After completing it, you will receive an email with your request's registration. It is also essential to notify the airline that issued your ticket.

Additionally, the following guides are available to view and download to ease your airport experience:
- National Arrivals
- National Departures
- International Arrivals
- International Departures

You can visit customer service desks at the airport, where, by presenting your disability certificate to the staff, you will receive a gift kit and identification and receive assistance for the best possible experience.

Deaf Individuals

Sign language assistance with Fundación SEA

Visit the customer service center of Aeropuertos Argentina 2000, where staff trained in sign language will assist you with your inquiries.

Passengers with Reduced Mobility

The airport has staff trained in collaboration with the ALPI Civil Association.

At the customer service desk, you can request wheelchairs for use in public areas.

Individuals with Down Syndrome

Airport staff receive training from the ASDRA Foundation.

Visit the customer service center, where trained personnel will assist you with your inquiries.

What Passengers Say

Services for Passengers with Reduced Mobility

The airport provides specialized assistance for passengers with reduced mobility. These services are often praised for their human and dedicated attention, making them a standout feature of the airport experience. However, several users have pointed out areas for improvement, such as installing more moving walkways to reduce long walks within the terminals.

Support for Sensory Disabilities

Although no specific services for the deaf or visually impaired have been mentioned, staff have been appreciated for their proactive attitude and willingness to help, suggesting support is available for those in need.

Adaptations for Individuals with Autism and Down Syndrome

A standout program is the support for individuals with special needs, described by several passengers as a unique and exceptional example compared to other airports. This program aims to minimize stress and facilitate the travel process for these passengers and their families.

Facilities for Pregnant Women and Nursing Mothers

Although nursing rooms or dedicated services for pregnant women are not explicitly mentioned, the airport has staff willing to provide personalized assistance, which could be a relief for this group of travelers.

Services for the Elderly

Elderly passengers generally highlight the support provided by staff, though some issues, such as long lines and exhaustive checks, are noted. Addressing these issues could further enhance their airport experience.

Rest Areas and Amenities

For all groups, increasing the number of seats and rest areas, especially in boarding and waiting areas, is suggested. These improvements would make the experience more comfortable for those needing extra time to move or rest.

If you have any questions regarding the above cases, as well as for pregnant women, seniors, passengers with pets, or unaccompanied minors, consult your airline for more details, required documentation, and travel coordination at least 48 hours before your flight.