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Airlines at Ezeiza Airport (EZE)
Choosing an airline is a determining factor in the travel experience to or from Ezeiza. While the airport has modernized its infrastructure, the quality of service, punctuality, and management of unforeseen events fall directly on each company. The difference between a smooth and a chaotic experience often comes down to this choice. This guide, based on the analysis of hundreds of experiences, breaks down the key points and the reputation of the most relevant airlines operating at the airport.
Frequently Asked Questions about Airlines at Ezeiza
Are low-cost airlines reliable?
User experience indicates a high degree of risk. Airlines like Flybondi accumulate an overwhelming number of complaints for last-minute cancellations and delays of several hours. While the price is attractive, the probability of suffering a significant setback is considerably higher than with traditional airlines.
Whose fault is it if my luggage is delayed or lost?
It is a shared responsibility, but the first point of claim is always your airline. Although the airport's ramp services are frequently criticized for their slowness, the airline is contractually responsible for your luggage from the moment you check it in until you collect it.
How common are delays and cancellations?
They are a recurring problem that affects several companies. In the case of low-cost airlines, it is almost a constant. At Aerolíneas Argentinas, it can occur due to overbooking or labor disputes. Even on international airlines, operational problems can cause delays. The recommendation is to always monitor the flight status before heading to the airport.
Which airline has better customer service for problems?
According to reports, traditional airlines like Aeroméxico and LATAM usually have staff with a greater ability to resolve problems such as rescheduled flights. At the opposite end, low-cost airlines are criticized for their lack of communication and support when problems arise.
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Traveler's Handbook: Critical Points to Watch
The Uncertainty of Low-Cost Airlines
This is the main point of friction. The business model is based on low prices, but this often translates into fragile operations. Canceling a flight 5 minutes before the scheduled time or rescheduling it for the next day are scenarios reported with alarming frequency by users of Flybondi.
The Impact of Labor Disputes
Strikes or assemblies of aeronautical personnel can paralyze operations, especially those of the flag carrier, Aerolíneas Argentinas. It is a factor external to the passenger but with a high impact, which can generate massive cancellations with little notice.
The Slow Delivery of Luggage
It is a chronic problem at the airport that affects all airlines. The ramp services are consistently slow, and waits of more than an hour and a half to receive checked bags are common, creating a bottleneck at the end of the journey.
Communication in Case of Crisis
The difference between a bad experience and a nightmare often lies in communication. Airlines like Iberia/Level have been criticized for their chaotic management of cancellations, leaving hundreds of passengers without clear information about rescheduling or the location of their luggage.
Analysis of Key Airlines
Low-Cost Airlines (Flybondi, JetSMART)
User Experience:
The perception is overwhelmingly negative in terms of reliability. While the appeal of the price is undeniable, travelers describe the experience as "playing with people's time." Cancellations and reschedules are so frequent that many users strongly advise against flying with them if you have an important commitment or a connection. The lack of communication and the difficulty in obtaining refunds aggravate the frustration.
Traditional Airlines (Aerolíneas Argentinas, LATAM, etc.)
User Experience:
They offer greater reliability, but are not without problems. Aerolíneas Argentinas faces criticism for overbooking flights and the aforementioned vulnerability to labor disputes. LATAM, on the other hand, is generally praised for the friendliness and efficiency of its ground staff, although it can have long lines during peak hours. International airlines like Aeroméxico have been highlighted for the excellent management of their employees in solving complex problems.
Tips for a Smooth Journey
Check-in and Boarding
The check-in process at Ezeiza has improved thanks to the flexible allocation of counters. However, the key is still anticipation. Arriving 3 hours in advance for international flights and 2 for domestic is not a suggestion, but a necessity to absorb unforeseen events. Always check the airport monitors to confirm your boarding gate, as they can change without prior notice.
Baggage Management
Given the slowness and reported problems in baggage delivery, take additional precautions. Use a wrapping service (like Tripstore in the public area) to deter theft. Clearly label your luggage with your contact details and, if your suitcase does not appear on the carousel or arrives damaged, report the incident immediately at your airline's counter BEFORE leaving the baggage claim area.
List of Airlines and Contact Information
- Aerolíneas Argentinas (Tel +54 11 5199 3555)
- Aeroméxico (Tel 0 800 266 7102)
- Air Canada (Tel 0 800 345 1540)
- Air Europa (Tel 0 810 122 4546 / +54 11 5365 0454)
- Air France (Tel +54 11 3991 5921 / 4317 4700)
- American Airlines (Tel +54 11 4318 1111 / 0 800 4448 4253)
- Arajet (Tel +1 809 282 7000)
- Avianca (Tel 0 800 345 0897 / +57 311 400 6797)
- Boliviana de Aviación (Tel 0 800 345 0903 / +54 9 11 2016 0473 / 2438 0427)
- British Airways (Tel 0 800 222 0075)
- Copa Airlines (Tel 0 800 800 2672)
- Cubana de Aviación (Tel +537 838 1039)
- Delta Air Lines (Tel 0 800 666 0133)
- Emirates (Tel +54 11 5355 1166)
- Ethiopian Airlines (Tel +54 11 5168 6142 / +54 9 11 4960 0960)
- Finnair (Tel +35 8981 80800)
- Flybondi (Tel 0 810 555 3592)
- Gol Linhas Aéreas (Tel 0 810 266 3131 / 3232)
- Iberia (Tel +54 11 5354 8125)
- ITA Airways (Tel +54 11 5252 7167)
- JetSMART (Tel +54 11 2206 7799)
- KLM (Tel +54 11 3991 5921 / 4317 4700)
- LATAM (Tel 0 800 345 9410)
- Level (Tel +54 11 5984 5995)
- Lufthansa (Tel +54 11 3991 5953)
- Qatar Airways (Tel +54 11 5273 1400)
- SKY Airline (Tel +54 11 2040 2828)
- Swiss International Air Lines (Tel +54 11 3991 5960)
- Turkish Airlines (Tel +54 11 3991 5950)
- United Airlines (Tel 0 810 777 8648 / +54 9 11 2460 8764 / 5198 1441)