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VIP Lounges at Ezeiza Airport (EZE)
The VIP lounges at Ezeiza promise an oasis of tranquility and comfort before boarding. However, the real experience of travelers reveals a complex and often frustrating reality. Access to these exclusive spaces can become a challenge in itself, with restrictive policies and capacity management that leaves many passengers with an unusable benefit. This guide, based on a comprehensive analysis of hundreds of experiences, prepares you to navigate the VIP lounge offerings with realistic expectations.
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Frequently Asked Questions about VIP Lounges
Why am I denied access if the lounge seems empty?
This is the most recurrent complaint. Users report that the excuse of "full capacity" is frequently used, even when the lounge has many free seats. This may be due to agreements with airlines that reserve spots or inefficient occupancy management, causing great frustration.
Do virtual waiting lists work?
In most cases, no. Travelers point out that signing up for a waiting list rarely results in a call to enter, especially if the waiting time for the flight is limited. It is a system that in practice does not offer a real solution for the passenger.
Are all lounges open 24 hours?
No, and this is a critical point. Important lounges like The Centurion Lounge by American Express close overnight, precisely when many international flights operate, leaving passengers without options despite having the benefit.
Does my credit card or membership guarantee access?
Not necessarily. Access is always subject to capacity at the moment. In addition, some lounges impose additional and restrictive rules, such as not allowing entry if the boarding pass does not yet have an assigned seat, even if the ticket is confirmed.
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Traveler's Handbook: Critical Points in VIP Lounges
Access: The Biggest Obstacle
The possibility of using a VIP lounge at Ezeiza is uncertain. The main problem is not the quality of the services, but the simple possibility of getting in. The denial of access due to alleged lack of capacity is a constant that affects practically all lounges.
Inconsistent Food Quality
The gastronomic offer is very uneven. While some lounges like Admirals Club are praised for their variety and quality, others like Salón Cóndor or The Centurion Lounge receive criticism for offering very basic, scarce, or low-quality options, which do not correspond to the expected level.
The Attitude of the Reception Staff
The first impression is often the worst. Travelers frequently report an unempathetic and even dismissive attitude from the staff at the reception of several lounges, especially when denying access.
Maintenance and Basic Amenities
Although the spaces are generally comfortable, there are recurring failures. From coffee machines that do not work to poor cleaning of the tables or a scarcity of functional outlets, maintenance details are often neglected.
Aerolíneas Argentinas Salón Cóndor
Located in the international pre-boarding area, next to gate 16. Open from 4:00 am to 12:00 am.
Services: Rest area, meals, drinks, press, conference facilities, computers, children's room, TV, showers, Wi-Fi.
Access: with Club Cóndor, Aerolíneas Plus Platino or Diamante and SkyTeam Elite Plus membership, first and business class passengers of Aerolíneas Argentinas and SkyTeam airlines.
User Experience:
It is perceived as a lounge that is in urgent need of renovation. Although it is spacious and usually quiet, the gastronomic offer is consistently rated as "poor" and "scarce," with very basic options. The furniture shows signs of wear and the overall quality does not correspond to that of a flagship lounge.
Aeropuertos VIP Club Arrivals
It is located on the left side of the international arrivals hall. Open 24 hours (maximum stay: 1 hour).
Services: Refreshments, TV, Wi-Fi, showers, newspapers and magazines.
Access: with VIP Club membership, American Express, HSBC Premier Wealth and MasterCard Black cards, or by paying at the door (USD 242.00).
User Experience:
A space valued for its convenience upon arriving from a long flight. The food offer is generally good and the atmosphere is quiet. However, the reception staff receives criticism for their poor attitude and the capacity is reduced, so access can be difficult.
Aeropuertos VIP Club Departures
Located in the check-in hall on the ground floor, sector B. Open 24 hours (maximum stay: 3 hours).
Services: Snacks, TV, drinks, newspapers and magazines, Wi-Fi, preferential parking, expedited immigration procedures, baggage assistance.
Access: with VIP Club membership, American Express, HSBC Premier Wealth and MasterCard Black cards, or by paying at the door (USD 242.00).
Admirals Club
International pre-boarding, opposite gate 9. Open from 7:00 am to 9:30 pm.
Services: Wi-Fi, computers, showers, TV, newspapers and magazines, drinks, snacks, printers and photocopiers.
Access: with Admirals Club or Alaska Lounge+ membership, first or business class passengers of American Airlines and oneworld airlines, Emerald or Sapphire members, or by paying at the door (USD 79.00).
User Experience:
Consistently praised for the quality and variety of its gastronomic offer, which includes salads, empanadas, hot dishes, and desserts. The atmosphere is clean and quiet. Its main disadvantage is the space, which can be small during high demand hours.
Ezeiza Lounge
Located next to gate 23. Available 24 hours (maximum stay: 3 hours).
Services: Children's area, air conditioning, drinks, TV, snacks, showers, newspapers and magazines, telephones, Wi-Fi.
Access: with LoungeKey, Priority Pass, DragonPass or Diners Club membership, users of American Express cards.
User Experience:
A spacious and comfortable lounge, but with a very limited and average quality food offer. The cleaning staff is highlighted for their good work, but the management at reception is often criticized for their lack of friendliness and for strictly enforcing the stay time policies.
LATAM VIP Lounge
Opposite gate 9. Open from 12:00 am to 12:00 pm and from 3:00 pm to 10:30 pm.
Services: Buffet, drinks, Wi-Fi, TV, business center, newspapers, computers, laundry and ironing service, showers.
Access: with Pass Premium, Comodoro Silver or Pass Black membership, LATAM premium economy and business class passengers, first or business class passengers of oneworld airlines, Emerald or Sapphire members.
User Experience:
The space is modern and well-designed, with good service from the service staff. However, the reception staff receives strong criticism for their bad attitude. The food offer is limited, but the general atmosphere is quiet. The access policies are very strict and confusing for passengers.
Star Alliance Lounge
Located on the second floor, opposite gate 9. Open 24 hours (maximum stay: 3 hours).
Services: Air conditioning, drinks, Wi-Fi, TV, snacks, showers, newspapers and magazines, telephones, fax.
Access: with Priority Pass, LoungeKey, DragonPass, Diners Club, United Club or Air Canada Maple Leaf Club membership, first and business class passengers of Star Alliance airlines, Star Alliance Gold members.
User Experience:
It severely suffers from the "full capacity" problem. It is almost impossible to access with memberships like Priority Pass, with waiting lists that do not materialize. Users who manage to enter report a good variety of food and drink, but the difficulty in entering is its most notorious feature.
BBVA Lounge
Next to boarding gate 8. Open 24 hours (maximum stay: 3 hours).
Services: Printers, meals, children's area, drinks, air conditioning, outlets, luggage storage, Wi-Fi, rest area, showers, baby facilities.
Access: with DragonPass membership, users of BBVA Argentina Visa Signature, MasterCard Black or Premium World cards.
User Experience:
It stands out for its options for celiacs and its good service. However, the online reservation system is poor and access without a reservation is very difficult, with the same problem of "full capacity" and long waiting lists. The food offer can be limited.
American Express The Centurion Lounge
Located on level 2, near gate 15. Open from 9:00 to 0:00.
Services: Refreshments, telephones, newspapers, magazines, computers, air conditioning, Wi-Fi, TV, bar, children's area, smoking room, printers, photocopiers, conference room.
Access: available to American Express Platinum/Centurion cardholders.
User Experience:
The main criticism is that it closes at night, leaving cardholders without service at a key time. The food offer is considered low quality and scarce. Added to this is the recurring problem of waiting lists and denial of access, which generates great disappointment among members who pay a high annual membership fee.