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Shops and Services at Ezeiza Airport
Shopping at Ezeiza can be both an opportunity to purchase last-minute items and an experience full of setbacks. The offer ranges from the iconic Duty Free to pharmacies and gift shops. However, the traveler's experience is marked by a strong inconsistency in prices, quality of service, and, in some cases, serious security problems with payments. This guide, based on the analysis of hundreds of experiences, breaks down what you really need to know to shop smart and safely.
Frequently Asked Questions about Shops and Services
Is it really worth buying at the Duty Free?
The general perception of users is that it is not. The prices of products like perfumes and chocolates are often more expensive than in other international airports or even in local stores. In addition, there are complaints about payment problems and service.
Is it safe to pay with a credit card in the stores?
Extreme caution should be exercised. There are alarming reports from users who had their credit cards cloned immediately after shopping at the Duty Free Shop. Likewise, at places like Open 25hs, scams with the POS (double charges or unauthorized tip charges) have been reported.
Where can I buy good Argentine souvenirs?
High-end Patagonian chocolate brands like Mamushka and Rapanui are available in stores like ShopGallery and are an excellent option. For more generic products, Open Nativo and Alma Pampa offer handicrafts and other local souvenirs.
Does the tax refund service (Tax Free) work well?
No, it is one of the worst-rated services at the airport. Users describe the Global Blue process as "catastrophic," with unhelpful staff, confusing bureaucratic procedures, and a total lack of transparency about the high commissions they retain from the VAT.
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Traveler's Handbook: Critical Points to Watch
Insecurity in Payments
This is the most serious point. Recurrent reports of cloned cards and scams at points of sale turn a simple purchase into a risky activity. It is recommended, if possible, to use cash or single-use virtual cards.
The Duty Free Deception
Beyond the prices, the service has critical flaws. Users report problems with the collection of online purchases (especially if the flight is diverted to Aeroparque), customer service that does not solve problems, and misleading billing practices (charging in pesos at an unfavorable exchange rate when the customer requests to pay in dollars).
The Frustrating Bureaucracy of Tax Free
The process for tourists to recover VAT is a labyrinth. Global Blue is criticized for its inefficiency, poor service, and for making the claim for the refund an almost impossible mission, keeping a very high percentage of the tax.
Expired Products and Poor Service
Quality is not guaranteed. Cases of selling expired food products have been reported at Open 25hs. The quality of service is also very variable, from friendly employees to disinterested or downright rude staff.
Key Shops and Services: Experience Analysis
Duty Free Shop
Pros and Cons According to Users:
Pros: It offers a wide variety of perfumery, liquor, and confectionery products in one place.
Cons: High prices, long queues, and, most seriously, multiple reports of credit card cloning. Customer service is poor, with staff imposing absurd bureaucratic requirements and not solving problems with online purchases.
User Experience:
The perception is overwhelmingly negative. Travelers feel it is an unsafe place for their financial data and that the shopping experience is frustrating. The recommendation is to avoid paying with a physical card if possible.
Open 25 hs
Pros and Cons According to Users:
Pros: Its convenience is undeniable as it is open 24 hours and is the point of sale for the SUBE card, essential for public transport.
Cons: It accumulates serious complaints, including scams with cards (double charges, "100% tip" charge), staff with a very bad attitude (even under the influence of substances), and the sale of expired food products.
User Experience:
It is seen as a "buy at your own risk" establishment. Despite its usefulness for the SUBE card, many travelers describe it as a tourist trap and recommend checking every transaction and product with extreme care.
Assist Card
Pros and Cons According to Users:
Pros: The service is consistently praised. Users highlight the excellent attention, clarity, and professionalism of the staff at the stands. Even more importantly, the assistance at the destination during real emergencies is rated as impeccable, fast, and effective.
Cons: No relevant negative aspects are identified in the users' experiences.
User Experience:
The perception is of total trust and satisfaction. It is one of the few services at the airport that receives almost unanimous praise, both for the sale and for the final service provision, generating strong loyalty among its customers.
Complete List of Shops and Services
Shops
- Alma Pampa: Pre-boarding, gate 16 (6:00 am - 10:00 pm)
- Newspapers and magazines: Various points in arrivals and departures. 24 hours.
- Duty Free Shop: Multiple locations in pre-boarding and arrivals. 24 hours. Online shopping.
- GB Bookstore: International arrivals, first floor (7:00 am - 8:00 pm)
- HStern: Boarding area, gates 9 and 15 (Variable hours)
- Los Robles Polo Team: Public area, check-in D and F (10:00 am - 10:00 pm)
- Open 25 hs: Multiple locations in public area and pre-boarding. 24 hours.
- Open Nativo: Public area, check-in B
- Patagonia Danuë: Public area, check-in H
- ShopGallery: Domestic boarding, gate 26 (6:30 am - 11:00 pm)
- Sunglass Hut: Pre-boarding, gate 9
- The iCase: Pre-boarding, gate 7
- Travel Bag: Public area, check-in A
- Vitalcer: Public area, check-in H
- Yenny: Boarding area, gate 8 (7:00 am - 10:00 pm)
Services
- CURRENCY EXCHANGE - Sur Finanzas: Public area and arrivals. 24 hours.
- POSTAL SERVICES - Correo Argentino: Int. arrivals, first floor (Mon-Fri 9:00 am - 3:45 pm)
- LUGGAGE WRAPPING - Tripstore: Public area of arrivals and departures. 24 hours.
- PHARMACIES - Farmacity: Public area, check-in B. 24 hours.
- TAX REFUND - Global Blue: Multiple locations (8:00 am - 11:00 pm)
- TRAVEL ASSISTANCE - Assist Card: Multiple locations. 24 hours.
- TRAVEL ASSISTANCE - Universal Assistance: Various locations (6:00 am - 10:00 pm)
- FUEL STATION - Puma: Parking E1. 24 hours.