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Pros and Cons of Ezeiza Airport (EZE)
Ministro Pistarini International Airport is a two-faced entity. On one hand, a modern facade and services that aspire to an international standard; on the other, a series of operational failures and structural weaknesses that generate frustration and distrust. Is it a good airport? The answer depends on which aspects you value most and how prepared you are for its challenges. This analysis, based on the synthesis of hundreds of experiences, weighs the strengths and weaknesses so you know what to really expect.
Frequently Asked Questions: The Final Balance
What are the airport's positive highlights?
Its strongest points are the modernity of the new departures terminal, the efficiency of the immigration process (when the automatic systems work), and the quality of the free Wi-Fi, which is consistently praised by travelers.
What are its worst weaknesses?
The three most critical and consistently reported points are: the exorbitant prices and terrible management of the parking, the alarming slowness in baggage delivery, and the serious security problems related to theft from suitcases and credit card cloning.
Has the experience improved with the renovations?
Yes, but only partially. The experience in the departures area has improved visually and functionally. However, the underlying operational problems (baggage handling, security, parking, service reliability) persist and negatively affect the overall traveler perception.
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Traveler's Handbook: The Verdict
Ezeiza is an airport where planning is essential to mitigate its weak points. It is a good gateway if you prioritize Wi-Fi and a modern departures terminal, but it has serious drawbacks in critical areas such as the security of belongings and time management in arrivals and parking. The informed traveler, who takes precautions and manages their expectations, will have a significantly better experience.
Pros: Strengths of Ezeiza Airport
- Modern Infrastructure in Departures: The new departures terminal is spacious, bright, and functional, offering a check-in and pre-boarding experience on par with the best international airports.
- Free and Quality Wi-Fi: It is one of the best-rated services. The connection is stable, fast, and without time limits in most of the airport, allowing for work or communication without problems.
- Potential Efficiency in Immigration: The implementation of automatic immigration control machines has significantly streamlined the process, allowing passage in a few minutes when the system works correctly.
- Outstanding Special Assistance Programs: The care protocol for people with ASD (autism) is praised as an example of inclusion, and the kindness of the staff assisting passengers with reduced mobility is often highlighted.
- Variety of Dining and Commercial Options: There is a wide range of offerings from fast food to quality restaurants like La Cabrera, and shops offering everything from souvenirs to luxury brands.
- Availability of 24-Hour Services: Multiple food outlets, convenience stores, and traveler assistance services operate uninterruptedly, ensuring options at any time.
Cons: Critical Weaknesses of Ezeiza Airport
- Serious Security Problems: This is the most alarming point. There are recurrent reports of theft of belongings from checked baggage and credit card cloning in stores like the Duty Free and Open 25hs.
- Chaotic and Excessively Expensive Parking: The signage is terrible, the layout is a "labyrinth," the automatic payment systems constantly fail, and the rates are considered "a robbery" by the vast majority of users.
- Chronic Slowness in Baggage Delivery: This is the main bottleneck in arrivals. Waits of more than an hour and a half are the norm, not the exception, generating enormous frustration at the end of a long journey.
- Uncertain and Frustrating Access to VIP Lounges: Despite the offer, access is a lottery. The denial of entry due to "full capacity" is a constant practice that nullifies the benefit for many passengers.
- Scarcity of Seats and Outlets: In the waiting areas and boarding gates, the number of seats is insufficient for the demand, and finding a free outlet to charge devices is an almost impossible mission.
- Inconsistent Quality of Services and Products: From the food to the reliability of the shuttles or customer service, the quality is unpredictable and varies greatly, creating a sense of a lack of standard.
- Contrast between Terminals: There is a notorious difference in quality and maintenance between the modern departures terminal and the outdated and neglected arrivals and domestic flight terminals.