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Taxi and VTC Services at Ezeiza Airport
Choosing ground transportation when leaving Ezeiza is one of the most critical decisions for any traveler. The offer ranges from official taxis and remises to ride-sharing apps like Uber and Cabify. However, the choice not only involves a difference in price but also in safety, comfort, and reliability. This guide, based on the analysis of hundreds of experiences, breaks down each option so you can make an informed and safe decision.
Frequently Asked Questions about Taxis and VTCs
What is better: official taxi or Uber/Cabify?
It depends on your priority. Official taxis (hired at the indoor stand) offer maximum security, a fixed and predictable fare, and convenience by leaving directly from the arrivals gate. VTCs (Uber/Cabify) are significantly cheaper, but the pickup process is more confusing and chaotic, as they cannot wait at the official stop.
Is it safe to take any taxi offered to me at the airport?
No, it is highly risky. The unanimous recommendation from travelers is to completely ignore individuals who approach you offering taxi services in the arrivals hall. To ensure your safety and avoid scams with exorbitant fares, only use the services that are hired at the official counters inside the terminal.
Where do I find my Uber or Cabify driver?
This is the main friction point of VTCs. Drivers cannot use the official stops. Generally, the meeting is coordinated through the app in one of the parking areas or at specific, often poorly marked, meeting points, which can cause delays and confusion.
How do you pay for the ride in official taxis?
One of the biggest advantages of official services like the Cooperativa Taxi Ezeiza is that you pay a fixed and final fare directly at the counter before getting into the vehicle. This eliminates any uncertainty about the cost of the trip, as the price includes tolls and does not depend on a meter.
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The Serious Risk of Unreliable Remise Companies
The choice of the remise company is not trivial. One company in particular, Vip Cars, accumulates an alarming number of complaints from users, centered on the theft of belongings left in the vehicles. The security of your luggage should be a priority.
The Chaotic Pickup of App Vehicles (VTC)
The money saved with Uber or Cabify comes with a driver encounter process that travelers describe as "chaotic." The lack of a clear and official pickup point generates confusion, waits, and a stressful first impression.
The Threat of Unofficial Transporters
The arrivals hall is a ground where individuals operate, insistently offering transportation. Accepting these services exposes the traveler to abusive overpricing and serious security risks. The golden rule is to always hire from within the official stands.
Inconsistency in the Quality of Vehicles
Even within regulated services, quality is not guaranteed. Users report everything from impeccable and modern vehicles to old, dirty cars, without air conditioning, or with unprofessional drivers.
Analysis of Taxi, Remise, and VTC Services
Official Taxis (Cooperativa Taxi Ezeiza)
These are the taxis that are hired at the official stand inside the airport. They represent the safest and most recommended option by frequent travelers to avoid inconveniences.
Pros and Cons According to Users:
Pros: The security of a fixed fare paid in advance is its biggest advantage. Users highlight the professionalism and friendliness of most of the drivers, the cleanliness of the vehicles, and the peace of mind of traveling with an official and insured service.
Cons: The cost is the highest compared to VTCs. Although most experiences are positive, there are isolated reports of vehicles in poor condition or unprofessional drivers.
User Experience:
The general perception is one of high trust and security. Travelers are willing to pay a higher price in exchange for the certainty of a fixed fare and the professionalism that characterizes the service, considering it the best way to start or end a trip without stress.
Vip Cars
A remise company with a counter at the airport that concentrates the largest amount of negative criticism and warnings from travelers.
Pros and Cons According to Users:
Pros: Some users mention a cordial treatment from the staff in the office.
Cons: The complaints are serious and recurrent. They include old, dirty, and poorly maintained vehicles, and problems with reservations. However, the most serious accusation is the theft of belongings (backpacks, cell phones, free shop purchases) left in the vehicles, with no response from the company.
User Experience:
Due to the multiple and serious accusations of theft by users, this company is perceived as a very high-risk option. The vast majority of reviews strongly advise against its use.
Contact: Tel +54 11 5480 4594
On Baires Transfer
Another of the remise services that operate at the airport, with a mixed perception from customers.
Pros and Cons According to Users:
Pros: Users highlight the friendliness of the drivers and the good management in the return of forgotten items. The company shows problem-solving ability in times of urgency.
Cons: The main criticism is the lack of punctuality and poor communication. Delays of up to 50 minutes without prior notice are reported, which can jeopardize arriving on time for a flight. The price is higher than that of VTCs.
Contact: Tel +54 11 5480 1215 / +54 11 2338 6874 | [email protected]
Uber and Cabify (VTC)
Ride-sharing apps are a popular option for their cost, but they require particular logistics at Ezeiza.
Pros and Cons According to Users:
Pros: The price is its undisputed advantage, often costing less than half of an official taxi. The ease of payment through the app is another plus.
Cons: The meeting point is the biggest problem. It is confusing, not clearly marked, and requires the passenger to move to the parking lot, which is inconvenient with luggage. Waits can be long and car availability varies.
User Experience:
It is a valued option for the savings, but you must be prepared for a stressful and disorganized pickup experience. It is essential to follow the app's instructions and be patient to locate the driver.
Estimated fare to the center: USD 15.00-18.00.
For Cabify, the pickup instructions are specific:
- International arrivals: Exit through door G (near McDonald's). See location
- Domestic arrivals: Exit the building through the main exit. See location