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Car Rental at Ezeiza Airport (EZE)
Renting a car directly at Ezeiza Airport offers invaluable freedom and autonomy to explore Buenos Aires and its surroundings. However, the experience can vary significantly between companies. This smart traveler's handbook breaks down the available options, critical points to consider, and a company-by-company analysis, based on the recent experience of hundreds of users so you can make an informed decision.
Frequently Asked Questions about Car Rental
Is having a credit card essential?
Yes, it is a virtually universal requirement. All companies request it not only for payment but also to block a security deposit that covers possible damages, fines, or tolls. It is essential to ensure you have sufficient balance before arriving at the counter.
Is it better to book online or at the counter?
Booking in advance online almost always ensures better rates and guarantees the availability of the vehicle category you need. Leaving it to the last minute at the counter can result in higher prices and fewer options.
How does the toll system (TelePASE) work?
Toll management is a critical point. Some companies include a TelePASE device with prepaid rates or subsequent billing, while others do not make it clear. It is essential to ask and understand the company's policy before leaving the parking lot to avoid disproportionate charges withheld from the deposit.
Is the vehicle return process complicated?
It can be. The signage to get to the rental car return area is described by users as confusing and unclear. It is recommended to allow extra time to locate the correct area and not have setbacks before a flight.
Traveler's Handbook: Critical Points to Watch
Deposits and Hidden Charges
This is the most serious and recurring complaint. Travelers report everything from excessive delays in the return of the security deposit to unexpected charges and disputes over minor damages, additional insurance, or the aforementioned toll management.
The Uncertain State of the Vehicles
The condition of the car you receive can be inconsistent. While some companies are praised for their new fleets, others are criticized for delivering vehicles with pre-existing damage, mechanical problems, or features that do not work.
The Initial Inspection is Key
Before accepting the vehicle, perform a thorough inspection. Record a video or take detailed photographs of any defect, no matter how small, and make sure it is recorded in the contract. This simple step can prevent costly disputes upon return.
Variable Customer Service
The quality of service is highly dependent on the employee on duty. There are reports of extremely friendly and helpful staff, and others of employees with a poor attitude and little interest in solving problems.
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Analysis of Rental Companies at Ezeiza
Below, you will find a summary of the main agencies operating at the airport, with their pros and cons extracted directly from user feedback.
Hertz
It is perceived by users as one of the most reliable options, standing out for the quality of its vehicles and the professionalism of its staff.
Pros: Positive comments mention friendly and efficient service, vehicles in excellent condition, and a simple booking process.
Cons: The experience is not uniform; some users report unfriendly staff at pickup and a physically confusing return process due to poor airport signage.
User Experience: Most opinions are positive, highlighting the quality of the service. However, the difficulty in finding the exact return location is a logistical problem that negatively affects the final experience.
Contact (Tel +54 11 4777 3777 / 3553 2220 / 7090 4000)
Hours: 7:00 am to 11:00 pm
Sixt
It positions itself as an option with modern vehicles and a generally professional service, although not without occasional problems.
Pros: The excellent attention and proactivity of the staff are valued, as well as the new and well-equipped cars (CarPlay, TelePASE included) and the flexibility in the face of flight changes.
Cons: Cases of being given a vehicle of a lower category than reserved have been reported and, more seriously, accusations of charges for damages that allegedly occurred after the customer returned the car.
User Experience: The general perception is very good, valuing the quality of the fleet and the efficiency. However, discrepancies between what was reserved and what was delivered, along with disputes over damages, are risk points to consider.
Contact (Tel 0 810 333 7498)
Hours: 7:00 am to 11:00 pm
Localiza
It presents very polarized comments. It can offer a quick and problem-free experience or become a source of significant inconvenience.
Pros: Users highlight a generally fast check-in and return process, with friendly staff and clean vehicles.
Cons: Serious problems with unexpected charges are reported, such as the collection of insurance deductibles for incidents not caused by the customer. Discrepancies between the web price and the final price, and lack of staff at return times are also mentioned.
User Experience: The ease of the process is a plus, but the risk of facing economic disputes over the insurance policy and additional charges is a significant disadvantage that is repeated in the reviews.
Contact (Tel +54 11 4845 0072 / 0 800 999 2999)
Hours: 24 hours
Avis
This company accumulates a significant amount of negative criticism, mainly related to billing practices and customer service.
Pros: No consistent advantages are identified in recent user reviews.
Cons: The main problems reported are prices considered exorbitant by users, delays of months in the return of the security deposit, and a roadside assistance service rated as poor.
User Experience: The perception is mostly negative, with a strong emphasis on the lack of transparency and reliability in the billing and deposit return processes.
Contact (Tel +54 11 3685 3940 / 4378 9640 / 0 810 9991 2847)
Hours: 7:00 am to 11:15 pm
Europcar
Like Avis, Europcar has a pattern of serious complaints from users, focused on deposit management and the condition of the vehicles.
Pros: Some users mention correct service at the counter.
Cons: The most serious accusations include the withholding of deposits for alleged unpaid tolls with disproportionate amounts, charges for insurance deductibles despite having premium coverage, and the delivery of vehicles in poor condition with technical failures.
User Experience: The general feeling is one of distrust. The practices related to the retention of the guarantee and the quality of the fleet generate a strong recommendation to proceed with caution from multiple travelers.
Contact (Tel +54 11 4316 6570 / 2566 5207)
Hours: 8:00 am to 10:00 pm
Alamo/National
Information about Alamo is more limited, but the available reviews tend to be positive, focusing on the quality of the product.
Pros: Users value the cleanliness and excellent condition of the delivered vehicles. The staff's attention is, in general, well-rated.
Cons: A case of workplace harassment witnessed by a customer is mentioned, which, although it does not directly affect the service, tarnishes the company's image.
Contact (Tel 0 810 999 2526 / +54 11 4811 9993)
Hours: 7:00 am to 11:00 pm