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Flight Arrivals at Buenos Aires Ezeiza (EZE)
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Frequently Asked Questions about Arrivals
How long does it really take to exit the airport after landing?
It varies greatly, but it is recommended to allow for 1.5 to 2 hours. The main delay factor is baggage claim, which frequently exceeds an hour's wait. Immigration can be quick with the automatic gates, but technical failures or lines at manual control can add time.
What is the safest and most efficient transportation option to the city?
Official taxis and remises hired at the stands inside the terminal offer the greatest security and a fixed fare. VTC apps (Uber/Cabify) are cheaper, but the meeting point can be disorganized. Shuttles like Tienda León are an intermediate option, although users report inconsistencies in frequency and availability.
Are thefts from checked baggage frequent?
It is a recurring complaint in user reviews. Cases of forced suitcases and theft of belongings are reported. Therefore, it is strongly recommended to use security locks, wrap luggage with film, and not transport valuables in checked bags.
Where can I buy a SUBE card for public transport?
You can purchase and top up the SUBE card at the Open 25hs store located in the arrivals area. It is a fundamental step if you plan to use the bus or subway in the city.
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Traveler's Handbook: Critical Points on Arrivals
The Endless Baggage Wait
This is the main bottleneck of the arrival process. Delays in baggage delivery are consistent and often prolonged, causing frustration and long waits in an area that users describe as narrow and poorly organized.
The Ground Transportation Challenge
Exiting the airport presents a complex picture. The passenger pickup area is chaotic, the prices of official services are high, and some private remise services accumulate serious complaints. Making an informed decision is key to avoiding overpricing and security problems.
An Infrastructure of Two Faces
Travelers notice a marked contrast between the modern and praised departures terminal and the international arrivals area. The latter is perceived as outdated, with poor lighting and a general feeling of neglect that does not correspond to the airport's category.
Risk of Theft from Suitcases
User Experience: Reports of theft of belongings from checked baggage are a worrying and persistent issue. Travelers advise taking additional precautions such as securing suitcases well, as security in baggage handling is a constantly pointed out weak point.
Passenger Experience in the Arrival Process
Landing at Ministro Pistarini Airport is just the beginning of the arrival experience. Although the facilities have been modernized, the process from the plane touching down to exiting into the public area presents a series of operational challenges that travelers must anticipate. This guide, based on an analysis of recent experiences, details the key points to make the first impression of Buenos Aires as smooth as possible.
Immigration and Customs
Passing through immigration presents mixed results. The implementation of automatic passport control systems is a plus that can significantly speed up the process. However, reports indicate that this equipment can fail, diverting the flow of passengers to manual counters where the wait can be significant. Some foreign travelers have noted difficult communication with the staff. Customs control is, generally, a quick procedure.
Baggage Claim
This is the most critical point of the arrival process. The delay in baggage delivery is a constant in the reviews, with waits frequently exceeding an hour and a half. The baggage carousel area is described as a narrow and chaotic space, where the lack of organization makes it difficult to collect luggage once it finally appears.
The Public Area and Services
Once past customs, the public arrivals area offers basic but deficient services. The number of seats is limited and they are often occupied, making it difficult for those waiting to receive passengers. The signage to find exits, transport stops, or connections to domestic flights is described as confusing by many. The arrivals Duty Free is considerably smaller and with less variety than the one in departures.
Nearby Hotels
In case you arrive very late at night or have an early morning connecting flight, or a long connection wait, it is a good idea to stay at a hotel near the airport without the need to travel to the center of Buenos Aires, with the loss of time that this implies, in addition to transport costs.
Below you can see a map with accommodation alternatives near the airport and the possibility of making a reservation. If you do not see it, try disabling your browser's ad blocker.
Recommendations upon Landing at Ezeiza
Check Your Belongings on Board
Before leaving the aircraft, make sure you do not forget any personal items in the seat, pockets, or overhead compartments.
Check Your Connection
If you have a connecting flight, especially if you must change to Aeroparque (AEP), take into account the long transfer times. The signage for connecting flights within Ezeiza is poor; do not hesitate to ask the staff.
Watch Your Luggage and Report Anomalies
If upon collecting your suitcase you notice that it has been forced open or damaged, go immediately to your airline's counter to file a formal claim (PIR) before leaving the baggage area.
Choose Your Transport Cautiously
Upon exiting to the public area, go exclusively to the official taxi or remise stands. Dismiss offers from unidentified transporters who approach passengers, as it is a risky and unregulated practice.
Customs Control (Residents)
If you are a resident of Argentina and have made purchases abroad that exceed the allowed allowance, be prepared to declare them at the AFIP control to avoid fines and delays.